Privacy Policy

At Prana Hotels & Resorts (“Prana”), we are dedicated to protecting your privacy and safeguarding your personally identifiable information. Generally, you can visit our website without telling us who you are or revealing any information about yourself. However, there are services offered on our website such as making a reservation, or purchasing a product or service, whereby you need to provide us with your personal information as requested. “Personal Information” refers to all and any information relating to you obtained by us in the course of and as a result of the provision of the services by us. Such personal information includes your name, mailing address, phone number and email address.

We may use your Personal Information for the purposes of: planning, provisioning and billing for services; managing bad debt and preventing fraud; facilitating interconnection and inter-operability between service providers; rendering assistance to law enforcement, governmental or regulatory agencies; or complying with any applicable laws or any order of court. With your consent, we may also use your Personal Information for other lawful purposes, including without limitation, research; customer benefits and retention programmes; and to support your customer relationship with us.

Any information (including feedback, data, comments, suggestions, ideas or the like) that we receive through our website, other than your Personal Information, will be regarded as non-confidential. By sending to us non-personal information via our website or through any other electronic means, you grant to us and our affiliates an unrestricted, irrevocable license to use, reproduce, display, modify, perform and distribute such non-personal information in any manner and for any purpose as we (or our affiliates) shall deem fit.

We may from time to time send notifications or conduct online surveys and request for information about your interest or your views about specific matters in an effort to improve our services to you. You may choose not to respond or opt out of receiving these notifications from us at any time by informing us through our email at [email protected].

This website may contain links to websites operated by third parties. The inclusion of such links does not imply Prana’s endorsement of such websites nor any association with their operators. Prana is not responsible for the privacy policies or the content of such websites.

We reserve the right to change this Privacy Policy at any time by posting revisions on this website. Such changes will be effective upon posting.